After a road traffic accident caused by someone else to your detriment, you must first inform your insurance company and then that of the person responsible for the accident within two weeks of becoming aware of the damage. In the best case scenario, you will beThe other party's insurance company can explain the next steps in the settlement of your claim and thus take you by the hand.
But this often continues only deal with the incident very slowly. This often serves to delay the payment obligation. If the other party’s insurance company fails to respond to your enquiries, fairforce.one won’t leave you out in the cold!
Accident victims in your situation simply get the best support from fairforce.one.
Depending on the cause of the accident, customers receive an average of €4802 Additional payment
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The best way to get in touch with the insurance company
In general, you can contact the opposing insurance company by telephone or e-mail, although a personal telephone call is recommended for the first contact. Every insurance company has a service hotline where you can describe your concerns. As a rule, you will be forwarded to the relevant claims department of the insurance company.
Make a note of the name of the person in charge and their contact details during the conversation so that you can get in touch with your personal contact at the opposing insurance company directly if you have any further questions!
These deadlines are granted to the opposing insurance company
The opposing liability insurer is granted a certain period of time within which it must confirm its obligation to indemnify. This so-called review period begins when a special letter of claim is sent to the liability insurer. In this letter, you as the injured party must provide information about the circumstances of the accident. It is important to state the place and time of the accident and to describe the details of how the accident actually happened.
Errors when completing the questionnaire can, however, result in claims being reduced by the opposing insurance company. It is therefore best to seek professional advice.
How long does it take for the opposing insurance company to get in touch?
The time it takes for the other party's insurance company to contact you depends on various factors. For example, the internal processing of the accident, queries and clarifications with the person responsible for the accident and other things over which you have little influence. According to case law (see Saarbrücken Higher Regional Court - decision of 10 November 2017 - 4 W 16/17), a period of four to six weeks has been defined as a reasonable period for checking.
The insurance company does not get in touch after the claim is reported? You can therefore expect a waiting period of at least four weeks.
You don't want to wait on hold at the insurance company to report your accident? We'll be happy to do it for you. Our network of traffic law experts will review all your claims following a road accident and communicate with all parties involved in claims management.
Don't risk any reductions from the other party's insurance company - have your accident free of charge and without obligation by our regulation specialists.
Five tips if the other party's insurance company doesn't get in touch
#1 Follow up at regular intervals
Make regular enquiries about the status of your request by telephone or e-mail.
#2 Make direct contact
Contact the claims department of the insurance company directly.
#3 Reference to test deadline
Inform the insurance company of the applicable review period.
#4 Set dates
Arrange a fixed date for feedback with the person responsible.
#5 Commission specialists
Have you lost track of your claims settlement and don't know which claims you are entitled to? Then hire us as an independent specialist at your side. We bring together a network of experienced legal experts for you, who will examine your claims for compensation after an accident free of charge.
It's quicker this way
Settling a claim doesn’t have to be complicated or time-consuming – with fairforce.one, it’s quicker. Our network of experts takes care of the entire claims settlement process for you.
Always be up-to-date: You can see the status of your case in the HIS (customer information system). You don't need to install any software or an app to do this. You can easily access the HIS via your Internet browser - whether on your mobile phone or PC. Here you can view important documents such as invoices or expert reports directly online. With the HIS, you can say goodbye to paperwork and long searches.
Save time: Your workload is reduced to a minimum. This is because the specialised legal experts check your claims following an accident and communicate with all parties involved in claims management, such as the insurance company, lawyer, garage, surveyor, etc. This gives you more time for the really important things.
And now? You can report your accident to fairforce.one in just 2 minutes. It’s really simple online or by telephone on the freephone number 0800 - 30 111 60. A specialist from our network will call you back and go through the next steps with you. Now it's time for you to relax.
FAQ on the opposing insurance company
The other party in the accident does not report the damage - can I take action myself?
It happens quite often: the person responsible for the accident fails to report the damage, hoping to avoid having to settle the claim. However, you are not reliant on the person responsible for the accident to report the damage. You can also bring the accident to the attention of the other party’s insurance company yourself and simply get in touch with them directly. Or you can instruct fairforce.one to handle it for you, saving yourself time and hassle.
What should I do if the other party does not report the damage?
What if the other party in the accident doesn't report the damage? Many people who have been involved in an accident through no fault of their own ask themselves this question. It is best not to wait for the other party to report the damage to their insurance company. You can also do this yourself and simply report the accident to their insurance company. Or we can take care of this for you and help you assert your claims.
Who pays if the person responsible for the accident is not insured?
In this case, the so-called Verkehrsopferhilfe will step in and take over the settlement of your damages. Professional help may be advisable here. Our traffic law experts will ensure that your claims are upheld.
What happens if the person responsible for the accident does not report the damage to their insurance company?
This could work to your disadvantage, as you may, for example, have to wait longer than necessary for your claim to be settled. You should therefore not rely on the person responsible for the accident to report the damage. Take the initiative yourself and report the accident. fairforce.one will be happy to help you with this. Please contact fairforce.one.
Opposing insurance company does not pay - what to do?
The other party’s insurance company will try to keep your claim as low as possible. If this happens to you, often only a solicitor can help. We’ll make sure it doesn’t get that far in the first place. Get in touch with fairforce.one.
