de|en

Your Accident concierge

User login

General Terms and Conditions

§ 1 Scope of application

The following General Terms and Conditions ("GTC") are an integral part of every contract concluded between us, fairforce.one Rechtsdienstleistungsgesellschaft mbH, Weißenfelser-Str. 65 J, 04229 Leipzig, and you.

§ 2 Your obligations to co-operate

  1. The contractual partner is obliged to provide all information and documents required for the examination and enforcement of its claims for damages completely, accurately and to the best of its knowledge and belief.
  2. If the contractual partner does not fulfil this obligation to cooperate, we shall be entitled to postpone the enforcement of the claims until complete fulfilment of the obligations to cooperate. Delays or disadvantages arising from this shall not be at our expense.
  3. We shall not be liable for damages or the failure to enforce claims that are based on incorrect, incomplete or delayed information or documents provided by the contractual partner. This does not apply to damages resulting from injury to life, limb or health or to damages resulting from an intentional or grossly negligent breach of duty on our part.
  4. Should your data change or information provided by you (in particular regarding the accident event) turn out to be incorrect or incomplete, you are obliged to inform us immediately and to correct the information.
  5. If you receive a payment from the opposing party or their insurance company or your comprehensive insurance, you will inform us of this immediately.
  6. You are obliged to provide us with a power of attorney in writing upon request.

§ 3 Information exchange and document creation

  1. The entire exchange of information between the contracting parties shall take place by telephone and in digital form, in particular by e-mail and via the portal software provided by fairforce.
  2. The creation and transmission of documents in paper form shall only be carried out after express written authorisation from fairforce and only against advance payment.
  3. We charge € 0.50 per page and a shipping fee of € 25.00 per order and shipping process for the creation and dispatch of paper documents. (Prices plus VAT) If multiple orders are placed, a separate written confirmation is required for each individual order, advance payment is due in each case and the flat-rate shipping fee is charged again.

§ 4 Remuneration; payment

  1. Liability: If it is agreed to assert material and/or immaterial claims for damages against the injuring party and its insurance company, our remuneration is based on the respective value of your claim (sum of the respective repair costs, hire car costs, compensation for pain and suffering, expert costs, treatment costs, etc.). Our remuneration is calculated in accordance with § 2 Para. 2 in conjunction with. Annex 1 of the German Lawyers' Fees Act (RVG). Our remuneration is claimed directly from the insurer liable to pay as part of your claim for damages. This procedure is therefore cost-neutral for you as the injured party.
  2. Comprehensive insurance If the assertion of claims against your comprehensive or partially comprehensive insurance has been agreed, our fee is 15 % plus VAT of the amount paid to you by your insurance company. If we are unable to obtain payment for you from your comprehensive insurance company, you will not incur any costs. You only pay if we are successful.
  3. Payments made to us by an insurance company on your behalf will be paid to you after deduction of our agreed remuneration.

§ 5 Our liability

The statutory liability applies to our services, unless otherwise agreed below:

  1. Our services are subject to statutory liability, unless otherwise stipulated below.
  2. We shall be liable - irrespective of the legal grounds - for damages or reimbursement of futile expenses as follows:
  3. We shall be liable without limitation in the event of intent and gross negligence.
  4. In the event of simple negligence, we shall only be liable if an obligation is breached which is essential for the proper fulfilment of the contract and on the fulfilment of which you may rely. In this case, our liability is limited to the typical, foreseeable damage.
  5. The above limitations of liability shall not apply if we have assumed a guarantee or in the event of damage resulting from injury to life, limb or health.
  6. Insofar as our liability is excluded or limited, this shall also apply to the personal liability of our legal representatives and vicarious agents.

§ 6 Dispute resolution

We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.

Status: 08-2025